New Year Resolution you should keep - Give a great customer service

As the new year rolls around again - I hope you all enjoyed the extra second we were given - it is once again time for the new year resolutions to be made. I am sure many accross the world have already been broken or at least bent, but one new years resolution you should create and you can easily keep is to give a great customer service

Here are our 10 tips that will make it easy for you to give that outstanding customer service your customers deserve.

1. Be your customer

STOP! Before you skip through and just read the bits in bold, if you are only going to read one tip in detail read this one...

Call your support team, not through the company telephone but as if you were a customer. How long did you wait in line? How much would this of cost you? Did you get good support? Did the employee have a good attitude and have the information you wanted? Did they listen to you or just tell you what you wanted to hear? What was good about the call? What could be improved?

By completing these simple questions and many more you can instantly begin to improve your customer service.

2. Have happy service attitude employees
A smile can he heard over the telephone. A happy employee is more likely to pass this enthusiasm onto your customers.

3. Keep your employees informed
This may be obvious but your employees need to know any thing and everything about your company from your current product range to the latest offers and launch date of new products. The more they know, the better they can serve and advise your customers.

4. React fast when you receive a complaint
Complaints are wonderful! It’s the best feedback you will ever receive. It give you an instant chance to improve your product and the relationship you have with your customer, but remember to act quickly. Make your customer feel appreciated by primarily acknowledging receipt of the complaint and keeping them informed with details of how you can rectify this issue and the stages it is currently at.

5. Be a solution provider
Customer love buying, but they hate been sold to. People look for solutions to the challenges they are facing.

6. Make information easily accessible
A short an easy task for you do complete, but with great rewards. Help customers understand your solutions and find product information, FAQs and any other information they need. You may have the best products, but if customers cant find or understand them, they wont buy from you.

7. Don’t break promises
Remember most dissatisfied customers do not complain directly. They complain to their friends and family, who in turn will pass this information onto their friends. Remember the old saying "one unhappy customer will tell nine others, who will tell 9 more". Don't let this happen your organisation. You can easily reduce this risk by not breaking any your promises. For example, if you say they will have the product by Wednesday, make sure it is there. At all costs make sure it is not late even if you have to drive it their yourself!

8. Don’t forget your manners
Courtesy words and phrases such as thank you and sorry may be small words makes but they can make all the difference. When we were little we were taught to say these words as basic courtesy, so why did they disappear when we grew up? A simple thank you or sorry makes you stands out so much today because is rarely happens and makes your customer feel appreciated.

9. Keep track of your customers likes and dislikes
By getting to know your customer you can create a good solid friendship before any type of selling process is introduced. People buy from people they trust, not from people who pester and push for a sale. Once you have learned what inspires them and their interests - talking to them becomes so much easier and they become comfortable talking to you. Once you have built this trust and friendship then the prospect will be open to your ideas, products and services

10. Do not over contact prospects and clients
How many times have you been sat in the office and the same company never seem to be off the phone - calling you and trying to sell you different products? How do you feel about these companies? Do not become one these companies you hate so much. Instead use the information you have learned in Tip 9 and target the conversation you create with your prospects and clients



Do you have any tips to add this? How do you keep your customers happy? What kind of experiences have you had in the past? Good or dad please share...